How it works

Connect to your customers and allow them to resolve everyday tasks in a streamlined manner leveraging the power of a familiar messaging environment. Revolutionise your customer experience by adopting our 3-phase process.

Customer engagement all starts with a personal experience, providing the consumer with the ability to use a platform of their choice and a familiar environment for communicating in a peer-to-peer manner. As a business owner you design and rapidly deploy the experience your customers will receive.

Leverage machine learning and Intelligent Chatbot’s to automate business processes across all aspects of customer service from on-boarding, new account creation to billing and payments. Deliver a familiar and engaged experience for customers and increase customer satisfaction while driving operational efficiencies.

When you need to continue the customer journey with live assistance, connect your customers to the right individual, either internal to your business or an external community of experts, to help provide a high quality customer experience throughout the full customer journey.

How Syndeo Can Help

Syndeo helps organisations of all sizes in three key ways – increase customer satisfaction by enabling customers to connect to the business in the same manner they engage with each other; helps build a powerful network of brand advocates through proactive community based customer service; and lets the business manage and control the customer experience while leveraging powerful and Intelligent Chatbot technology to reduce the overall cost to serve.

Increase customer satisfaction

Through intelligent two-way messaging customers can connect to the business in a manner of their choice and in an environment they are comfortable in communicating to each other. With the intelligent use of data, each customer contact via Syndeo is personalised for that specific contact at that specific time.

Build a community of experts

Leveraging the power of community-based and internal experts, Syndeo helps the business unlock the knowledge that exists within these powerful networks to delivery powerful customer service. External experts become powerful brand advocates and in a world of interconnected products, these experts often have more knowledge to resolve customer queries in a first contact resolution. Powered by Intelligent Chatbot technology Syndeo determines which experts have the correct skills and trust level and when required connect the customer in real-time.

Take control of the customer experience

The business has full control to define and manage the customer experience which best suits the customer. With rapid configuration, business insights and powerful Intelligent Chatbot functionality the business can rapidly deploy and change the end to end customer experience. With an “always on” machine learning capability, Syndeo will constantly refine and personalise the experience for the customer at every step of the journey.

Main Features

Syndeo is a business focused communication platform allowing businesses to connect with the new generation of consumers.

Leverages the platforms your customers are already communicating to each other and aggregates the internal view across all customer platforms used

Taps into the wealth of knowledge within your community of experts

Utilises intelligent chatbot technology to automate business processes and reduce the overall cost to serve.

Provides rich insights into how your customers are interacting with you, enabling business users to use this data to provide an enhanced customer experience

Gathers real-time customer feedback to rate every interaction and expert performance

Uses trust based routing to ensure the customer is connected to the best expert to help resolve their query

Find out today how Syndeo can help your business

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